A complete walkthrough of the customer app and admin console — from onboarding to policy issuance — across Motor, Travel and Medical Malpractice insurance, illustrated with real product screens.
The purpose of this document is to give an overview of the new mobile app features. On entry, the app presents a home screen offering four insurance categories, each with a dedicated end-to-end purchase journey.
Financial protection against physical damage, bodily injury and liability from traffic incidents — covering property damage, medical expenses and theft.
Professional liability cover for healthcare providers against claims of negligence, errors or omissions — including defence costs, settlements and judgements.
Coverage for trip cancellations, medical emergencies, lost luggage and travel delays — for domestic and international journeys, single or multi-trip.
Health coverage for doctor visits, hospital stays, prescriptions and preventive care, with configurable limits, deductibles and premiums.
The full feature set spans policy issuance, claims, onboarding, admin content management and customer engagement — across Motor, Travel, Medical Malpractice and Medical (Group/SME) insurance.
| Feature | Category | Description | Status |
|---|---|---|---|
Motor Retail Policy |
Policy Management | End-to-end Motor quote-to-issue journey with Yakeen, NAJM NCD/Accident and Saudi Post auto-fill. |
Core |
Travel Policy |
Policy Management | Single-trip and multi-trip cover across four age bands and three destination zones. |
Core |
Medical Malpractice Policy |
Policy Management | Risk-rated professional liability quoting by profession, hospital, limit and claims history. |
Core |
Medical Insurance (SME) |
Policy Management | Sponsor-level group medical quoting with CCHI-compliant member roster and health declarations. |
Core |
After-Sales & Policy Servicing |
Policy Management | Add a driver, transfer ownership, apply promo codes and manage add-ons after issuance. |
Core |
Visitor Extension |
Policy Management | Extend visitor / short-stay medical cover directly from the app. |
Core |
General Claim Registration |
Claims & Servicing | Register Own Damage and Third-Party Liability claims against a Motor policy. |
Core |
Medical Claim Registration |
Claims & Servicing | Submit reimbursement claims with policy/member lookup, claim-type picker and document upload. |
Core |
Travel & Medmal Claim Registration |
Claims & Servicing | File reimbursement claims for trip disruption or professional-liability incidents. |
Core |
Claims Tracking Dashboard |
Claims & Servicing | Search and filter every claim by status and type, with reference number and live progress. |
Core |
Identity & Vehicle Verification |
Onboarding & Security | Real-time Yakeen lookups for insured, vehicle and address, cross-checked with Saudi Post. |
Core |
OTP-Secured Login & Registration |
Onboarding & Security | Mobile OTP verification for both new registrations and returning-user sign-in. |
Core |
Mobile App Admin Panel |
Admin & Content | Web-based console for managing every screen the customer sees, without a release. |
Core |
Dynamic FAQ & Content Management |
Admin & Content | Publish and edit FAQs, Articles, Pages (T&Cs, Privacy Policy) and Policy Wording on demand. |
Core |
Banner & Home Icon Management |
Admin & Content | Configure homepage banners, hero section and shortcut icons with ordering and visibility. |
Core |
Payment & API Configuration |
Admin & Content | Manage Mada/Visa gateway credentials and integration endpoints for Yakeen, NAJM and Saudi Post. |
Core |
Push Notifications |
Engagement | Targeted in-app alerts for quote follow-ups, claim status changes and offers. |
Core |
SMS & Email Delivery |
Engagement | Policy schedules, wording and certificates delivered automatically by the customer's preferred channel. |
Core |
Renewal Reminders |
Engagement | Automated nudges ahead of policy expiry to reduce lapse rates. |
Core |
Payment Gateway Integrations |
Integrations | Multi-gateway checkout support — PayFort, Checkout.com, HyperPay, SADAD, STC Pay and Apple Pay. |
Core |
Government & Verification Integrations |
Integrations | Yakeen, WathQ, Saudi Post and Tahakuk services for identity, vehicle, address and document verification. |
Core |
A web-based interface that lets authorized administrators manage app title, logo, images, content, footer, banners and product icons — without a release.
Manage the homepage's main visual section — background images, titles and promotional messages.
Configure branding elements in the app header, such as the logo and title.
Control the footer area — links and contact details shown across the app.
Create and update promotional banners with configurable visibility and target pages.
Customize shortcut icon labels, artwork, display order and linked pages.
Create and manage dynamic pages such as Terms & Conditions and Privacy Policy.
Manage payment gateway credentials and settings for Mada / Visa processing.
Manage integration endpoints and base URLs for Yakeen, NAJM, Saudi Post and payment services.
The REST Admin console itself — responsive from desktop to mobile — puts every content module one tap away, with live counts for what's published.
Admin dashboard
All sections
Article management
Policy wording management
Once the app opens, the system navigates to the landing page shown alongside. From here, every core journey is one tap away.
Products — manage and configure the list of products offered within the application, including product details, categories and availability.
Menu — control the main navigation structure of the application and manage the items displayed in the app's menu.
Home — landing page that provides quick access to key features, dashboards and important updates.
Claim — submit new claims, track existing claims and view claim-related information.
Quotations — view, generate and manage quotation requests for various products.
Policies — view active and expired policies, manage policy details and access related documents.
Profile — manage personal information, account settings and preferences.
Identity is confirmed through Yakeen and mobile verification services, with OTP confirmation before any customer reaches the dashboard.
Selecting any option on the landing page moves the user directly to the Login page.
New users tap Don't have an Account? Register Here, then provide Insured ID, Date of Birth, mobile number and email. Citizens enter DOB in Hijri format; residents use Gregorian format.
Insured details are verified via the Yakeen service and the mobile number via Mobile Verification. An OTP is then sent to the customer's registered mobile number.
Existing users enter their Identity Number. If no account exists, the system shows a notification popup; otherwise, an OTP is generated and sent for verification.
Once the OTP is verified, the system navigates to the dashboard where the user can select Add New Policy → Buy Now for any product.
The mobile app pulls vehicle and address data automatically, checks live discount and accident services, then takes the customer straight to payment.
Insured & vehicle info via Yakeen; address via Saudi Post.
Customer supplies any remaining required data.
NAJM NCD service, then NAJM Accidental service for loadings.
Premium plus loyalty discount for Comprehensive or TPL.
Add a driver, transfer ownership, or apply a promo code.
VISA / SADAD payment via IBAN; policy emailed on success.
Applied automatically on occasions like Foundation Day or National Days — no promo code needed.
Available based on user-specific eligibility criteria.
Additional savings applied via promotional codes.
Selecting the Motor product from the dashboard opens the vehicle information screen, capturing the Sequence Number (permanent registration) and Custom Number (temporary registration).
After proceeding, the system connects to five services to auto-fill the record before moving to Risk Details.
Mandatory inputs used to calculate the premium accurately:
Review the vehicle information received from the service, with the ability to fill in any missing mandatory fields.
View driver details for the main driver (insured), fetched automatically from the connected services.
Provide a Driver ID and Date of Birth to fetch details from the service; once fetched, the record binds to the drivers grid. Submitting all mandatory fields adds the driver and calculates the premium.
Displays the calculated premium plus optional add-ons for Third-Party Liability (TPL) cover.
Before submitting the quotation, the customer confirms:
Choose Mada or Visa, accept the terms and conditions, then complete payment on the gateway with card details.
On confirmed payment, the quotation converts automatically to a policy, and the schedule, wording and certificate are delivered by email or SMS per the customer's preference.
Destination, trip type and traveler ages shape the coverage automatically — from single trips to multi-trip annual cover.
Selecting Travel > Buy opens the risk details screen, where age bands determine eligible cover: Adult (16–70), Children (3 months–16), 70+ (71–75) and 76+ (76–79).
Destination options include World Wide, World Wide Excluding USA & Canada, and Schengen; trip type is Single Trip or Multi Trip.
The system displays premium and coverage details based on the selected destination and trip information.
Insured ID and DOB connect to Yakeen for verification; member details for dependents are entered manually — name, age and related data.
Verify insured details and provide Place of Birth and vaccination status before proceeding.
Confirm IBAN Number, preferred communication channel and language before submitting the quotation.
Pay via Mada or Visa; once confirmed, the quotation converts to a policy and documents are sent by the preferred channel.
Coverage terms are shaped by profession, hospital, liability limit and prior claims history.
Selecting Buy opens the risk details screen. If the applicant reports prior claims, the app requests claim details, number of claims and total claims amount.
Once all mandatory fields are selected, proceeding calculates the premium from the chosen rating factors.
Displays coverages and a detailed premium breakdown before continuing to insured information sourced from Yakeen and Saudi Post.
Insured and address details bind automatically from Yakeen Insured Info: City, Building Number, Additional Code, Street Name, District Name and Postal Code.
Confirm IBAN Number, preferred communication channel and preferred communication language ahead of final review.
Upload the mandatory supporting documents before submitting the quotation:
Choose Mada or Visa, accept the terms, and complete the payment gateway. On confirmation, the quotation converts to a policy and documents are delivered by the preferred channel.
Medical Insurance is sold at the sponsor (employer) level — the app collects company KYC, builds the member roster, captures health declarations and issues one consolidated policy.
The sponsor (company) starts a quote with a Sponsor Number and the desired Policy Effective Date.
Company CR Number, Arabic and English company name, entity revenue classification and company type, plus a live CCHI minimum count of required vs. remaining main members and dependents.
Add employees and dependents one at a time — Member ID, marital status, insurance class and mobile number — or bulk-load the whole roster from a downloadable Excel template.
Every added member appears in a review list with Identity Number, Member Type, Relation, Class and Sponsor ID, with edit/delete per row and a one-tap Verify All action.
The app asks whether a health declaration is required, then lists every member for form completion — capturing height, weight, recent hospital admissions and chronic-condition history, with a Yes/No-for-All shortcut for the whole group.
Displays Annual, Dental, Optical and Maternity limits alongside Gross Premium, VAT and Total Amount, with quick links to Network Benefits, Member Prices and Terms & Conditions.
Sponsor ID, Sponsor Name, Unified CR Number, CR issue/expiry dates and mobile number are pre-filled; the sponsor completes National Address, Board Members, Shareholder Information, Business Details and an AML Questionnaire before paying.
One claims workspace covers every product line — customers track existing claims and register new reimbursement requests without calling in.
Search by claim status or filter by type across every product. Each claim card shows its reference number, description and live status (e.g. Under Processing) with the paid or claimed amount.
Choose the insurance line the claim belongs to — Motor, Medical, Travel or Medical Malpractice — to route the request into the right workflow.
Enter the Policy Number, Identity Number, Invoice Date and Country, then search to pull the matching policy and member.
Member name, gender, date of birth, class and network are fetched automatically alongside policy holder, policy number, type, inception and expiry dates.
A searchable picker covers Consultations/Medication, Radiology & Lab Tests, Physiotherapy, Dental, Optical, Maternity Follow-up, Delivery, In-patient Services, Repatriation and Ex Gratia requests.
Upload the invoice or receipt for the treatment/procedure, Sponsor and Member ID copies, and an IBAN copy — each marked Required with accepted file types shown inline.
Enter the IBAN Number — the bank name auto-detects — along with the Amount Paid and currency, then submit for reimbursement.
A confirmation screen returns a unique claim reference number for tracking, with an optional prompt to rate the experience.
